Blake Eitniear

Experienced EntrepreneurIT ProfessionalVolunteerProject LeaderTeacherCoach

Professional Timeline

  • Jul 2016 - Jan 2017

    Flood & Fire Solutions

    IT Manager / Marketing Analyst
    Manage web design, analytics, SEO, PPC and related marketing functions for four sister companies Provide hardware and software support for corporate headquarters / dispatch center
  • Jul 2015 - Oct 2017

    Project: Excel/SQL database migration

    Orbis Holding Group
    Migrated 100+ business critical Excel spreadsheets from hand-keyed data entry to automatic data population from a Microsoft SQL Server database, reducing turnaround by up to 24 work hours per sheet
  • Aug 2014 - Jun 2015

    Gearing Elementary watchDOGS

    "Top Dog" Program Coordinator
    Partnered with the school administrator to coordinate scheduling and identify opportunities for watchDOGS to provide assistance at the school Responsibilities included monitoring the school entrance, assisting with unloading and loading of buses and cars, monitoring the lunch room, and helping in the classroom Trained new watchDOGS
  • Jul 2009 - May 2014

    The Marriage Group

    Operations Manager
    Created, implemented and managed strategic plans ongoing at an organizational level Developed and maintained partnerships with the Archdioceses of Detroit, Chicago and Miami to deliver the first-of-its-kind online, on-demand marriage preparation and NFP courses in English and Spanish Led a project team located in Port Huron, Chicago and Miami in the development, production and roll-out of a Spanish language version of the marriage prep program Implemented and managed operational systems including CRM (Salesforce), Help Desk (ZenDesk), telephony (, email and documents (Google Apps), and project management (Basecamp) Developed Help Desk protocols and procedures and trained support teams in Port Huron and Chicago Managed back office functions including accounting and payroll (QuickBooks), HR, insurance and government compliance Drove 80% sales growth in 2013, serving couples in all 50 states and more than 20 countries Led successful exhibitions at several national conferences including NACFLM and Smart Marriages
  • May 2009 - ...

    LookAhead Group

    Information Technology Manager
    Design and provide web design, SEO, e-commerce, hosting and other business IT consulting services Developed and grew multiple startups including The Marriage Group and CAGEadvantage
  • Aug 1994 - Sep 2011

    First Step Computing

    Operations Manager
    Created, implemented and managed strategic plans ongoing at an organizational level Managed up to 15 employees in Sales, Back Office, Help Desk and Network Operations Led company growth to several thousand monthly and annual subscribers Pioneered first-to-market services including email spam/virus filtering and dial-up acceleration Executed eight acquisitions over a two year period adding thousands of new customers Developed Help Desk protocols and procedures; trained and managed support team Partnered with access and hosting companies growing coverage from local to regional to nationwide Daily engagement with DSL, dial-up, SMTP, POP3, MS Exchange, network security, firewalls, routers, switches, servers, telephony, TCP/IP, DNS, FTP, VPN, HTML, operating systems and desktop hardware Transitioned Tier 1 support calls to an outside Help Desk company within a 72-hour period in response to an unexpected staffing change. Continued to handle Tier 2 issues in-house. Developed software for the Michigan Schools for the Deaf and Blind to manage student records
  • Sep 1993 - Aug 1994

    Precision Computing Solutions

    Project Leader / RPG Programmer
    Provided on-site and telephone support for several large clients around the state Designed and programmed business related software on an IBM AS/400 using RPG/400 and CL Programmed and provided support for an ADP front-end payroll system written in dBASE IV Managed the projects and assignments for two RPG programmers Installed hardware and provided DOS/Windows/hardware support for both clients on-site as well as within the firm
  • May 1991 - Dec 1993

    City of Kalamazoo

    Application Systems Analyst / Database Admin
    Provided primary software and system support for several applications and city departments including payroll, human resources, utility billing/service orders, tax billing, miscellaneous receipts, and voter registration Support activities included interaction with the software vendor, security, report writing, and database interaction via SQL Involved heavily with the conversion related activities during the migration of applications from an IBM to a DEC platform Database management activities included the creation, verification and application programming for non-vendor supported applications as well as the maintenance and fine-tuning of existing databases